IT Service Desk 24/7
With over 20 years of experience, our UK-based team delivers excellence in IT Support and Services.
Empower your business with our expert 24/7 IT Service Desk
Our team of seasoned professionals are available 24/7 to address any technology-related hurdles your business encounters.
Whether it involves troubleshooting intricate technical problems, remedying software glitches, fine-tuning network performance, or offering strategic cybersecurity advice, we are committed to supporting your business objectives.
Our tiered experts, spanning from first-line responders to third-level specialists, possess extensive proficiency across a wide spectrum of technologies and maintain top-tier vendor certifications.
Wanstor IT Service Desk: Your gateway to sector specialist support
Our Service desk serves as the single point of contact for all your needs. Our dedicated teams specialise in core sectors, ensuring a deep understanding of your business and industry.
Hospitality Team
Our specialised team offers tailored support for businesses in the vibrant hospitality sector, including restaurants, hotels, and travel agencies.
With a keen understanding of the fast-paced nature of these industries, we provide reliable solutions to keep your operations running smoothly, enhancing guest experiences, and driving business growth.
Not-for-Profit Team
Our compassionate team is here to provide dedicated assistance to charities, educational institutions, and housing organisations.
With a focus on empathy and efficiency, we help streamline your IT processes, allowing you to focus on your mission and community outreach.
Professional Services Team
Our experienced Team offers expert guidance and support for private firms, banks, law offices, and other professional organisations.
With a deep understanding of regulatory compliance and industry standards, we ensure your IT infrastructure is secure, efficient, and aligned with your business objectives. Expert guidance for private firms, banks, and law offices.
Our IT Support Services
24/7 Service Desk
We offer First, Second and Third Line outsourced tech support from our London Headquarters. Customers are able to report IT incidents via telephone, email or through a bespoke Service Portal
Incident Management
We follow industry-leading best practice to handle IT incidents, from reporting to resolution. Our customers are updated with progress reports at each stage of the process
Problem & Event Management
We have a proven IT Problem and Event Management process, covering identifying the root cause of incidents, tracking records for common issue analysis and resolution planning
Change Management
Our proven methodology allows IT departments to monitor and plan each stage of the Change Management process
CMDB
We can help you develop a Configuration Management Database enabling better management of IT assets and their configuration
Service Catalogue
We help you organise your IT Services into service categories, publishing these to both the IT department and your wider business
Asset Management
We provide IT Asset Management tools that enable IT asset discovery, categorisation and automatic update
Knowledge Base
Our Knowledge Portal enables you to resolve common IT issues without the help desk, allowing your IT teams to focus on higher priority tickets
SLAs & Performance Reporting
We can help your IT team configure SLA rules for incidents and service requests separately, automate significant actions and prevent SLA breaches with timely escalations
Network Monitoring
The appropriate network monitoring service allows your IT teams to identify where problems are occurring and add new features, capabilities and automation to help reduce defect rates and system downtime
Onsite & Remote Support
We have a range of fully qualified First, Second and Third Line Engineers based across the UK, skilled in providing field support for Windows, Apple, Linux and more across every industry vertical
Continual Service Improvement
The CSI Plans we implement enable customers to take greater advantage of their IT capabilities and resources, find ways to make IT more cost effective, and help to deliver greater business value
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The Future of the IT Service Support Desk
Criteria for selecting an IT Managed Service Provider
