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Our Managed IT Services

As an award-winning Managed Service Provider (MSP), we’re committed to providing right-sized, best value IT services across the full technology stack to increase productivity, reduce downtime and secure your business data.

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Managed IT Support

Our UK based IT service desk is on hand 24/7/365 with the track record and expertise to resolve your technology issues seamlessly and ensure your network and IT infrastructure is running optimally.

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Proactive IT Services

Our signature 'Proactives' have been expertly crafted into a selection of modular defined audits purpose-built to scrutinise every nook and cranny of your IT estate to manage and mitigate risk.

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Managed IT Solutions for your business

Our IT Support solutions are designed to optimise the efficiency of your IT infrastructure and provide world class IT support to your employees. They are neatly categorised into four core packages giving customers complete transparency and flexibility about how you’d like to engage with us. They're delivered as-a-service too so we can scale up as your business grows.

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Service Summary

Maintain technology availability, identify and remediate issues in minimum response time to minimise the impact of technology failures with fully managed IT support services

Suitable for

Our managed IT services are suitable for organisations with basic or small technical requirements OR seasoned technical teams who want to outsource a portion of management with a trustworthy IT service provider

What’s included?

  • 24/7 Incident Resolution
  • Availability Monitoring
  • Automation Tooling (Password Reset, User Management)
  • Automated Service Reporting
  • Third Party Management
  • Proactives Management Days (Frequency Depending on Service Levels) **
  • Threat And Vulnerability Scan (Frequency Depending on Service Levels)
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Service Summary

Proactive management of your technology estate with primary focus on both prediction and prevention of issues

Suitable for

Organisations with small technology teams wanting peace of mind that the technology area is being managed effectively

What’s included?

  • All services in Maintain, Plus:
  • Trend Analysis and Service Review (Frequency Depending on Service Levels)
  • Performance Monitoring (CPU, Disk Space)
  • Anti-Virus Tooling, Patch Management
  • Asset and Device Management
  • Quarterly Service Review Meetings
  • Configuration Back-Up
  • Document Maintenance
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Service Summary

Enhanced management with a focus on optimising the performance, cost, and security of the IT estate in line with business objectives with complete managed IT services

Suitable for

Organisations with evolving or complex infrastructures highly dependent on the performance of technology to run their business

What’s included?

  • All services in Maintain & Manage, Plus:
  • Firewall Maintenance
  • Network License Management
  • User Experience Monitoring
  • Enhanced SLA's
  • Problem Management
  • Continual Service Improvement
  • Technology Road mapping
  • Quarterly Optimisation & Development Days
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Service Summary

Complete end-to-end IT service management of your technology estate including a dedicated team and long-term planning

Suitable for

Organisations with no IT Team who want complete IT service management of the estate and their IT delivery outsourced with a reliable London-based managed IT support service

What’s included?

  • All services in Manage, Maintain & Optimise, Plus:
  • Dedicated Service and Engineering Team
  • Dedicated Technical and Account Leads
  • Weekly Service Reviews
  • Cloud Architect Escalation
  • Service Guarantees
  • Virtual CTO
  • Monthly Optimisation & Development Days
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Wanstor's technical teams are expert at designing and delivering first class migration and optimisation solutions, helping you get the most out of your IT."
Group Chief Information Officer,
The Restaurant Group

Fully managed IT services tailored to your needs

In a rapidly evolving digital world, having professional, reliable and efficient IT support is not just an option, but a necessity. Our IT service offerings scale dependent on the needs of your organisation. With many managed IT support services available at a range of different prices and backed by our robust service level agreements, you have full control over how you scale your business.

SDI Awards Winner 2022 and 2023

Why choose Wanstor as your IT Support company?

We are seen as a true partner, dovetailing with technical expertise, resource capacity and strategic initiatives to ensure your IT is delivering true business outcomes.

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Outstanding Customer Service

Our NPS is consistently above +82. From our account teams to our service desk, we are committed to delivering exceptional customer experiences

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Proactive Management

We’ve expertly crafted a set of modular, pre-defined audits we use across your IT estate to ensure you’re getting the best support possible

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Exceptional technical expertise

We offer both breadth and depth of technical expertise across the entire technology stack, with a team made up of some of the best and brightest minds in the technology sector

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Award Winning 'Trusted Partner'

In 2023 we were named Trusted Partner of the Year by the SDI for the remarkable digital transformation project we undertook for Look Ahead Care, Support & Housing

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Leave things better than you found them

This guiding principle focusses on optimising technology for performance, security and cost across your IT estate

Wanstor are more than just a Managed Service Provider - we’re your trusted technology team.

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Trusted by brands we all love

We have industry expertise across the Not-for-Profit, Hospitality and Professional Services sectors, supporting many well-loved UK brands' transformation through technology for over 20 years.

Find out more about Wanstor’s IT Support and Services

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