Fully managed IT support
Providing IT support and services to reduce the cost and complexity of IT
Let's talkIT Support Services that deliver business impact.
The right IT support strategy for you
Let’s get under the skin of your Business and deploy an agile, scalable and flexible IT infrastructure
Deliver process efficiencies with a managed IT support company
Our IT Support Services help businesses across the UK remove the burden of IT administration and improve your overall IT Support experience and enhance it with an established tool set of automation, self-service and reporting
Scale your support in line with your business
Flexible as-a-service pricing for managed it support services enables your chosen managed IT solutions to evolve as your business does, without the cost of fixed overheads
14,600
Tickets Resolved Monthly
94%
SLAs Met
+82
Net Promoter Score
Our IT Support Services
24/7 Service Desk
We offer First, Second and Third Line outsourced tech support from our London Headquarters. Customers are able to report IT incidents via telephone, email or through a bespoke Service Portal
Incident Management
We follow industry-leading best practice to handle IT incidents, from reporting to resolution. Our customers are updated with progress reports at each stage of the process
Problem & Event Management
We have a proven IT Problem and Event Management process, covering identifying the root cause of incidents, tracking records for common issue analysis and resolution planning
Change Management
Our proven methodology allows IT departments to monitor and plan each stage of the Change Management process
CMDB
We can help you develop a Configuration Management Database enabling better management of IT assets and their configuration
Service Catalogue
We help you organise your IT Services into service categories, publishing these to both the IT department and your wider business
Asset Management
We provide IT Asset Management tools that enable IT asset discovery, categorisation and automatic update
Knowledge Base
Our Knowledge Portal enables you to resolve common IT issues without the help desk, allowing your IT teams to focus on higher priority tickets
SLAs & Performance Reporting
We can help your IT team configure SLA rules for incidents and service requests separately, automate significant actions and prevent SLA breaches with timely escalations
Network Monitoring
The appropriate network monitoring service allows your IT teams to identify where problems are occurring and add new features, capabilities and automation to help reduce defect rates and system downtime
Onsite & Remote Support
We have a range of fully qualified First, Second and Third Line Engineers based across the UK, skilled in providing field support for Windows, Apple, Linux and more across every industry vertical
Continual Service Improvement
The CSI Plans we implement enable customers to take greater advantage of their IT capabilities and resources, find ways to make IT more cost effective, and help to deliver greater business value
Selecting a Managed Hosting Provider
Improving IT services whilst reducing cost and complexity.
Access valuable insightsMore on our IT Support Services and Solutions
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