Our Networking and Connectivity Services
Hello, digital world. The PSTN and ISDN switch off will happen in 2025. Don’t get caught out.
Service Components and Options
|Service Option||ADSL 2+||Unlimited ADSL 2+||FTTC||GeA/EoFTTC||Fibre|
|Managed Router included|
|Static IP Available|
|Available Speeds Up/Down Mb/s||20/2||20/2||80/20 or 40/10||20/20||2 to 10000|
|Minimum Term||1 Month||1 Month||12 Months||12 Months||12 Months|
|Wanstor Availability Target||99%||99%||99%||99.9%||99.9%|
|Carrier Fix SLA||Optional||Optional||Optional||7 Hours||5 Hours|
|Average Installation 2||5 Days||10 Days||10 Days||20 Days||30-60 Days|
|Reduced Carrier Fix SLA||1|
|Event Logging||Contact NOC Manager|
1 Standard BT response time of 40 hours with site visits Mon-Sat 08:00am to 18:00pm. Improved site visit option to 24/7 and an aim to fix any fault within 7 hours of site visit
2 Working business days and subject to survey
The PSTN switch off
By the end of 2025, all PTSN lines will be switched off and businesses will be moving onto a fully digital network and embracing services such as VoIP. It’s not just phone services that will be affected, it will be everything that uses the old phone network such as alarms, EPOS machines, door entry systems, CCTV and faxes.
Check your bandwidth
Now more than ever it will be vital to have a robust and secure internet connection that is ultrafast.
Check for special services
If you’re using your analogue phone lines for other services such as lift emergency lines, cash machines or alarms, the digital upgrade will affect them and you’ll need to take action to ensure continuation of service.
Moving to VoIP
We do a full network analysis and make recommendations tailored to your business.
Our experts can help with your 2025 planning because although it might seem a long way off, you don’t want to be caught short.
Our Connectivity Services
ADSL2+ is a direct internet access service offering the shortest installation time, and lowest cost. It runs over a standard telephone line and is the most cost-effective solution for internet connectivity. Typically used for small branch offices and retail, this DIA service is an easy upgrade path to FTTC at a later stage, if available from the local exchange in the area. ADSL connections are limited in speed and are rapidly being superseded by fibre-based variants. ADSL direct internet access services, along with all our other services available, provide direct internet access or form part of your MPLS network.
Single Order Generic Ethernet Access (SoGEA)
Most businesses only keep a fixed line phone (voice calls) today because it’s necessary for their broadband to work and increasingly few businesses use this for making calls with mobile handsets and VoIP. As well as proving to be the most cost-effective DIA service, the nationwide roll-out of full fiber networks will eventually make the old phone services irrelevant. In response, Openreach created the SOGEA product (Single Order Generic Ethernet Access). This DIA provider service allows you to buy a broadband connection without any analogue phone service attached.
Fibre to the Premise (FTTP)
This internet access system refers to fibre broadband that is wired directly to the premises instead of a cabinet that services the area. A FTTP DIA service, unlike FTTC, uses all fibre optic cables, making it the fastest type of fibre you use, allowing for up to 1GBps (1000Mbps).
Generic Ethernet Access (GEA)
GEA is an entry-level business grade DIA service connection. Copper runs from the site to the green box outside in the same way as FTTC. Cost savings are made as there isn’t a fibre termination into the building. GEA is an access mechanism to a nationwide Ethernet service, providing higher levels of reliability when compared to FTTC services.
Ethernet Fibre (Etherway/EWL)
This is a fibre line direct internet access service. Offering a dedicated and reliable business grade connection to the internet, this circuit type offers the best fix times, guaranteeing the highest flexibility in speed with changes made within hours of our request. Etherway DIA service charges typically include both a 'bearer' and 'bandwidth' cost. The bearer provides the fibre over which access is given and the speed of access is determined by the bandwidth costs.
Fibre to the Cabinet (FTTC)
We also provide DIA through FTTC. This is the next generation of broadband service, offering improved speeds up to 80Mbp/s download and 20Mbp/s upload. This DIA service is more reliable than ADSL2+ as copper only runs from the site to the nearest green box, reducing the scope of copper failure.