Why SDI 4-Star Certification Matters for Your Business: choosing a Managed Services Provider that Fuels Growth

According to industry reports, 80% of businesses experience service disruptions that negatively impact revenue and customer satisfaction.

In such a high-stakes environment, organisations looking to disrupt their markets and delight customers and employees alike must rely on robust, forward-thinking IT support. This is where Wanstor’s recent achievement of the 4-star SDI (Service Desk Institute) Business-Led Certification comes into play. This prestigious accreditation is not just a badge of honour; it’s a critical qualification criterion for any organisation seeking a managed services provider (MSP) that can truly empower business growth and innovation.

This blog is the first in a three-part series, guiding you through why SDI certification is vital, how to make informed decisions when selecting an MSP, and culminating in an exciting webinar with the SDI, where we’ll explore how Wanstor’s certified approach can transform your IT strategy.

What is SDI 4-Star Certification?

The SDI Service Desk Certification (SDC) is an internationally recognised standard that evaluates the quality, efficiency, and effectiveness of an IT service desk. Achieving a 4-star business-led rating, as Wanstor has, signifies a level of operational maturity that goes beyond reactive IT support, positioning us as a strategic partner that aligns IT services with your business goals.

The assessment covered 9 critical areas, including:

Leadership and Strategy – Demonstrating our commitment to proactive service management.

Customer Experience Management – Ensuring high levels of satisfaction and retention.

People Management – Investing in talent and continuous development.

Processes and Performance – Driving efficiency through automation and best practices.

Corporate Social Responsibility – Aligning IT services with sustainability and ethical business practices.

How This Sets Wanstor Apart

At Wanstor, achieving this certification wasn’t just about meeting a benchmark; it was about proving our ability to drive business transformation for our customers. Here’s how this sets us apart:

1. Proactive, Business-Aligned IT Services

   Our approach ensures your IT function is not just a support function but an enabler of growth and innovation. We focus on delivering measurable business outcomes, reducing downtime, and enhancing user experience.

2. Industry-Specific Expertise

   With tailored solutions across sectors such as Hospitality, Professional Services and Not-for-Profit organisations, we understand the unique challenges of your industry and provide bespoke solutions.

3. Cutting-Edge Technology Integration

   Our investment in platforms like ServiceNow, automation, AI-driven insights, and self-healing capabilities ensures that your IT operations are future-proofed and optimised for efficiency.

4. People-First Culture

   Our 250-strong team operates 24/7, with a deep focus on continual learning and development, ensuring that the people behind our services are always equipped to exceed expectations.

The Impact on Your Business

When you partner with an SDI 4-star certified MSP like Wanstor, you gain more than just IT support; you gain a strategic ally that enables you to:

Make Bold Business Moves - with confidence that your IT infrastructure is robust and resilient.

Enhance Customer Experience - ensuring seamless interactions and minimised disruptions.

Drive Operational Efficiency - leveraging automation, AI, and best-in-class processes.

Focus on Growth - freeing up your internal resources to concentrate on innovation.

Why You Should Make This a Key Selection Criterion

Selecting a managed services provider without a recognised, measurable standard like SDI certification can leave your business vulnerable to inconsistent service, operational inefficiencies, and limited scalability. Wanstor’s SDI 4-star rating is your assurance of a partner that prioritises continuous improvement, provides insights that empower your business, and aligns IT with your strategic goals.

Coming Up Next

In our next blog, we’ll provide a buyer’s guide based on the SDI framework, helping CIOs, IT Directors, IT Operations, and Procurement teams identify key factors to consider when selecting an MSP that can deliver real business impact.

Ready to Transform Your IT Strategy?

If your organisation is ready to move beyond traditional break-fix models and embrace an IT partnership that fuels growth, Wanstor is the clear choice.