Digital Experience Management
Enhancing User Experiences with Technology
In an era where customer expectations are higher than ever, providing seamless and engaging digital interactions is paramount. Our Digital Experience Management (DEX) services ensure that your customers receive consistent and personalised experiences across all touchpoints.
Your employees and customers expect seamless, intuitive digital experiences—whether they’re using internal systems, customer portals, or collaboration tools. Poor performance, slow response times, or disjointed platforms can lead to frustration, lost revenue, and decreased productivity.
Wanstor helps businesses optimise their digital environments by ensuring systems work smoothly, applications perform efficiently, and users stay engaged. From IT service management to experience monitoring and performance optimisation, we create technology-driven experiences that boost satisfaction and business outcomes.
What is DEX?
Key Shifts in Service Desk Operations
Service desk operations are evolving at a rapid pace.
Predictive Support
Leveraging advanced data collection from devices, DEX applies proactive, 'silent' fixes to prevent issues before they occur, eliminating the need for support tickets.
Business-Driven Insights
DEX focuses on delivering tangible business and financial outcomes. It prioritizes critical areas, providing actionable insights that align with your business objectives.
Driving Value Beyond IT
Unlock innovative opportunities such as energy efficiency, enhanced productivity, and strategic lifecycle management of hardware assets.
DEX: Your Partner in Business Transformation
Our DEX platform is driving a radical transformation in service desk operations through five fundamental shifts:
- Reactive to Proactive: Move from reacting to issues to preventing them.
- Monitoring to Observability: Gain deeper insights with comprehensive observability.
- Cost Centre to Value Driver: Transform IT from a cost centre to a value driver.
- Experiment to Execution: Implement proven strategies for consistent result
- Service Experience to Digital Experience: Enhance overall digital interactions.
Why Choose Wanstor's DEX?
- Recognised Leader: Only platform recognised in both Gartner Magic Quadrant reports for Digital Experience Management (DEX) and Digital Experience Monitoring (DEM).
- Seamless Integration: Direct integration with ServiceNow for streamlined operations.
- Broad OS Support: Supports a wide range of operating systems including Windows, macOS, Linux, iOS, iPadOS, Android, and IoT.
- No-Code Solutions: Inbuilt library of remediations and the ability to create no-code runbooks.
- Sustainability Focus: Committed to green initiatives and sustainability.
Proven Impact
- 60% Reduction in application crashes.
- 25% Above standard DEX score.
£182 Productivity Savings per device.
2.2t CO2 Saved per year per site.
Ready to unlock seamless digital interactions?
DEX is not just about improving IT operations; it's about driving business success and sustainability. Experience the future of digital experience management with Wanstor. Contact us today and get started with predictive support to boost productivity and satisfaction.