IT support services that deliver business impact

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The right IT strategy
for you

Let’s get under the skin of your business and deploy an agile, scalable and flexible IT infrastructure

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Benefit from a 200-strong team of experts

Our trained technology experts are able to provide unrivalled support across the entire IT landscape

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Support that really is proactive

We’ll never just wait for problems to arise before fixing them. Our ‘ProActives’ ensure we’re a step ahead

14,600
Tickets Resolved Monthly
94

%

SLAs Met

+

75
Net Promoter Score

Our IT Support Services

24x7 Service Desk
24x7 Service Desk

We offer First, Second and Third Line engineering support from our central London Headquarters. Customers are able to report IT incidents via phone, email or though a bespoke Service Portal.

Incident Management
Incident Management

We follow industry-leading best practice to handle IT incidents, from reporting to resolution. Our customers are updated with progress reports at each stage of the process.

Problem & Event Management
Problem & Event Management

We have a proven IT Problem and Event Management process, covering identifying the root cause of incidents, tracking records for common issue analysis and resolution planning.

Change Management
Change Management

Our proven methodology allows IT departments to monitor and plan each stage of the Change Management process.

CMDB
CMDB

We can help you develop a Configuration Management Database enabling better management of IT assets and their configuration.

Service Catalogue
Service Catalogue

We help you organise your IT Services into service categories, publishing these to both the IT department & your wider business.

Asset Management
Asset Management

We provide IT Asset Management tools that enable IT asset discovery, categorisation and automatic update.

Knowledge Base
Knowledge Base

Our Knowledge Portal enables you to resolve common IT issues without the help desk, allowing your IT teams to focus on higher priority tickets

SLAs and Performance Reporting
SLAs & Performance Reporting

We can help your IT team configure SLA rules for incidents and service requests separately, automate significant actions and prevent SLA breaches with timely escalations

Network Monitoring
Network Monitoring

The appropriate network monitoring service allows your IT teams to identify where problems are occurring and add new features, capabilities and automation to help reduce defect rates and system downtime.

Remote & Onsite Support
Onsite & Remote Support

We have a range of fully qualified First, Second and Third Line engineers based across the UK, skilled in providing field support for Windows, Apple, Linux and more across every industry vertical.

Continual Service Improvement
Continual Service Improvement

The CSI plans we implement enable customers to take greater advantage of their IT capabilities and resources, find ways to make IT more cost effective, and help to deliver greater business value.

If you’re looking for IT support, whether that’s on or off-site, we can help

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© 2020 Wanstor. All Rights Reserved.
124-126 Borough High Street
London
SE1 1LB
Company No: 4524830
VAT No: GB 799 3856 44
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Wanstor
124-126 Borough High Street London, Middlesex SE1 1LB
Phone: 0333 123 0360, 020 7592 7860